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This was just one of the lessons John Paul (JP) Stephenson had to learn the hard way as he built his business over the past 18 years. Here he tells pbwnews how he struggled and ultimately managed to make his popular family pet shop the success it is today
The owner of Jus4paws Pet Supplies in North Wales had never dreamed of running a pet shop. As an animal lover all of her life, Justine Darvill was happy to do cleaning jobs to save her family, pets, and animals when a turn of events caused a dramatic rethink, as she explained to Justine Thompson
Wentworth Pet Supplies was opened by Wendy Appleby in 2018 and has already been described as a “gift of God” by the local community. Here, Wendy tells us how she came to revive the shop from the shell of a former bank branch …
Vicki Lister left a career in US politics to eventually settle in West Yorkshire with husband Tim. The two founded The Barking Lot 11 years ago and over the years the store has grown into a thriving business that proudly supports the “Shop local” campaign
A college graduate who dreamed of zoos and kennels instead found his lifelong job when he stumbled upon his first role at the ornamental fish farm’s koi specialist
From dog day care to natural pet empire, meet the couple behind Natural Cornish Pet, who are now looking to transform the world of natural foods, treats and quality pet accessories across the UK
Ginger & Browns, joint Gold Winner of the 2020 PetQuip UK Retailer of the Year Award, owned by Josh Beeston and Rachel Spencer. Here Josh explains the concept of his rustic “Hub” store in Cheshire, which is centered around community, sustainability and animal welfare.
The Wag & Bone Store is a dog-only destination for both vacationers and locals. Director Gary Thompson, who owns it with his wife Jacqui, explains how they came to this eye-catching store with its special affinity for sausage dogs …
Stephen and Carolyn Jebb switched from school support to pet retailing and dog grooming. You haven’t looked back … despite the first 18 months of changes and challenges as revealed by Justine Thompson
Just for Pets is a pet retailer who knows how to turn things around and moved from the administrative position to PetQuip UK Pet Retailer of the Year 2019 three years ago. Now in 2020 the group is even looking for new locations. Neil Pope met with General Manager Paul Lewis to learn more
Would you give up a safe, well-paying career to run a pet store? Justine Thompson speaks to Hannah James, the owner of the Pet Shed in Brighton, to find out why she did just that …
From new shop owner to local award winner in just one year … Paula Machin tells Neil Pope how she made the dramatic path to retail success
Award-winning Redpaw Pet Supplies is a big business in Plympton, just outside Plymouth, that grew out of humble beginnings and an emotional legacy from a loved one. Pbwnews editor Justine Thompson spoke to owner Sammie Hunt as she faced the latest retailer challenge – coronavirus
It’s not uncommon to find family-run pet stores, but at Pet Food Supplies in Macclesfield, Cheshire, Irene Astbury is still serving – at 93! Sandra Pearce visits Irene and her granddaughter Gayle Parks
Birstall Pet Suppliers is a small pet store in the village of Birstall, about three miles north of central Leicester. Co-owner Lucy Percy sheds light on what it’s like to run a village shop and the challenges it faces
Within months after the Herne Bay Pet Shop began selling hamsters and birds, the licensing terms for animal activities were announced. The owners Rob Page and Sarah Wyles were faced with a dilemma because, under the new rules, they would have to stop selling all bird species except finches …
Liz Burman owns the award-winning Lea Wood Cattery in Gainsborough, Lincolnshire, but has recently expanded her business to include dog daycare and home housing. Sandra Pearce pays a visit …
Mick Holland and Tom Bradley have the perfect double line-up and recently moved their Retford business, Bradlands Pet Supplies, to new premises. Sandra Pearce visits to learn more about her business
Wolverhampton-based HugglePets made history by being the first pet retailer to found a community interest company to build an aquarium and classroom to serve children and adults with special needs and disabilities. Sandra Pearce visits to learn more about the city’s first community project of its kind
It does exactly what it says on the tin – The Village Pet Shop is a pet shop in the village of Somersham, Cambridgeshire. Suzanne Clark bought the business last December and explains why it was the best decision she made …
Cookes Pet Supplies is a fifth generation family business with stores in Sheffield, Rotherham and Barnsley. Andrew Cooke prides himself on the spirit of innovation and his family’s willingness to try new products and ideas. Sandra Pearce visits to learn more
The Scampers Natural Pet Store became a “retail experiment” when its owners decided to remove the “Big Four” pet food manufacturers and give preference to natural, meat-rich brands. Sandra visits Pearce to see how the experiment went
You never know what you will find when you visit Bubbles Pet Care in Chipping Ongar as owner Jamie Clark is known for doing a bit of magic …
Sharon and Kevin West have run a pet store in Skegness since 2006. So what is it like to run a business in a seaside town?
Dickies Pet Center in the port and market town of King’s Lynn in Norfolk is celebrating its 25th anniversary this year and owner Richard Ellwood looks back on a history and talks about the changes he’s seen
Lincoln Reptile and Pet Center is one of the first pet stores in England to receive a five-star license for three years under the new Animal Activities Regulations. Owners Andrew and Alyss Rogers explain what they had to do to get this top rating.
If you want to spend more time at work than at home, work should be a welcoming place, says Susie Birch., Owner of Creature Comforts
The Newman family, based in Didcot, Oxfordshire, run the Didcot Pet Store and are a firm favorite in the community – but it didn’t start out as a pet store!
Rob Brown and his partner Holly Ross-Ferring had wanted to open a second store with the natural message loud and clear for years – well, they just did it, says Sandra Pearce
The Stothard family has been working in the historic old town of Harrogate since 1968. The siblings Ben and Michaela in the third generation look back on the family business and talk about their challenges
Martins Pet Supplies is very popular with kids when they stop by on their way home from school to look at the animals and say hello to Benji the shopping cat. The store has been in business for more than 50 years, Brian and Chris Martin look back at how things have changed and explain why they do what they do
Pets World Knowle has been looking after the residents of Solihull for more than 30 years and building a loyal customer base. Owner Roger Spriggs shares what it’s like to be part of a community
The family-run Tails & Scales Pet Center in Hertfordshire is celebrating its fourth anniversary this year, but its boarding service is also making a splash
Trusty Pet Supplies has three generations of the same family at the helm and has built a loyal customer base for both its brick and mortar store and its e-commerce site
In just six years, Unique Pets has established itself as a specialist raw food retailer and would now like to open a third shop. But it wasn’t all smooth. Owner Jenna Tomlins talks about her challenges
One thing is for sure, pet store owners Elise Sandiford and Mel Randle left their mark on Posh Petz in Peterborough, taking the description of “unique” to a whole new level
In six short years, The Doghouse hair salon and boutique pet store has 3,000 customers on its list. Owner Lauren Pavey talks about her plans and the challenges she faces
A little over two years ago, the Robbs bought a pet store in the quaint town of Matlock, Derbyshire, a popular tourist destination known as the gateway to the Peak District. Adam and Sarah say it’s the best they’ve ever done …
Dale Frankland and James Goodchild are determined to advance the hobby of sea keeping and have opened their dream store in Suffolk. They tell of their journey and their plans for the future.
As if taking over a pet shop weren’t enough of a challenge, Meg Johnson, owner of Potty About Pets, was faced with additional burdens that she couldn’t get her hands on at all …
Family-run Taylors Pet Foods is on a mission: educate as many people as possible about pet nutrition – and encourage customers to read ingredient lists to know what to feed their pets!
It’s called the Pack and Clowder, but locals who appreciate its unique atmosphere and the creative flair of its owners call this Hackney retailer affectionately “The Pet Shop”
Andrew Green is very fortunate that his passion for Banger Racing and his pet store Tadley Pet Supplies overlap. We visit to find out more about the daily happenings at the Hampshire dealer
Toby’s Pet Shop is located in the market town of Framlingham, Suffolk, famous for its 12th-century chateau.
Alison’s Animals is located in the village of Kidlington, in the Oxford commuter belt. We visit to learn more about the Cotterell family business
Marks Tey Discount Pet Foods is celebrating its 30th anniversary this year, but so far it’s been a quiet affair – everyone has been too busy with customers and day-to-day business …
The family-run Waggles Pet Emporium has two stores and an e-commerce site and won a local business award last year. We are visiting to learn more about this award-winning company
Frank Woodhouse has been running pet and food stalls at a Derby market for a long, long time. We meet to find out what it’s like to have an animal stall in a market.
The Pets Pantry is located in the bustling market town of Market Deeping in Lincolnshire. Jayne Tattersall bought the store four years ago and says she loves every minute of it …
Colchester Pet Stores is a thriving business in the heart of Colchester. Owner Mark Larner speaks openly about the strategies he is using to stay at the top